Troubleshooting and FAQs

Below are common questions and issues encountered during setup.

Common Issues

Issue	Potential Cause	Recommended Solution
Listing not visible in "Shared with you" tab	Account Identifier provided was incorrect or contains a typo	Verify your Account Identifier by running SELECT CURRENT_ACCOUNT(); and send the result to your SalesIntel representative
"Get Data" button is greyed out or inactive	Not logged in with ACCOUNTADMIN role	Ensure your active role is set to ACCOUNTADMIN. Only this role has permissions to accept third-party data shares
Cross-region data not appearing immediately	Auto-fulfillment (replication) is in progress	For cross-cloud or cross-region shares, Snowflake may require 15–30 minutes to replicate data to your region
Database created, but other users cannot access it	Permissions not granted to functional roles	Navigate to the Data tab, locate the SalesIntel database, and grant USAGE permissions to required roles (e.g., ANALYST, DATA_ENGINEER)

Frequently Asked Questions

Does SalesIntel data consume my Snowflake storage credits?

No. This is a Direct Share, meaning data is stored in SalesIntel's account. You only pay for the compute (warehouse) credits used when querying the data.

Can I join SalesIntel data with my internal tables?

Yes. Once the local database is created from the share, you can perform standard SQL joins between SalesIntel tables and your internal data tables seamlessly.

What happens if we change our Snowflake Edition?

Upgrading your Snowflake edition (e.g., from Standard to Business Critical) will not affect the share. However, if you move your account to a new region or cloud provider, please notify SalesIntel so we can update the sharing configuration.