# Troubleshooting and FAQs

Below are common questions and issues encountered during setup.

## Common Issues

| Issue                                              | Potential Cause                                              | Recommended Solution                                                                                                                    |
| -------------------------------------------------- | ------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| Listing not visible in "Shared with you" tab       | Account Identifier provided was incorrect or contains a typo | Verify your Account Identifier by running SELECT CURRENT\_ACCOUNT(); and send the result to your SalesIntel representative              |
| "Get Data" button is greyed out or inactive        | Not logged in with ACCOUNTADMIN role                         | Ensure your active role is set to ACCOUNTADMIN. Only this role has permissions to accept third-party data shares                        |
| Cross-region data not appearing immediately        | Auto-fulfillment (replication) is in progress                | For cross-cloud or cross-region shares, Snowflake may require 15–30 minutes to replicate data to your region                            |
| Database created, but other users cannot access it | Permissions not granted to functional roles                  | Navigate to the Data tab, locate the SalesIntel database, and grant USAGE permissions to required roles (e.g., ANALYST, DATA\_ENGINEER) |

## Frequently Asked Questions

**Does SalesIntel data consume my Snowflake storage credits?**

No. This is a Direct Share, meaning data is stored in SalesIntel's account. You only pay for the compute (warehouse) credits used when querying the data.

**Can I join SalesIntel data with my internal tables?**

Yes. Once the local database is created from the share, you can perform standard SQL joins between SalesIntel tables and your internal data tables seamlessly.

**What happens if we change our Snowflake Edition?**

Upgrading your Snowflake edition (e.g., from Standard to Business Critical) will not affect the share. However, if you move your account to a new region or cloud provider, please notify SalesIntel so we can update the sharing configuration.


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